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Terms and Conditions

 

QUOTES

Quotes are based on the original email you are sent at time of enquiry or the completed booking form (if no email enquiry is received).  All prices are as per website and current and valid and inclusive of GST. We don’t hold dates  without a deposit as we are in extremely high demand. A minimum deposit of $350.00 (unless otherwise specified) is required at the time of written confirmation.  This can only be paid via direct deposit or via credit card upon completion of the online payment.   Payment of deposit signifies your agreement to these terms and conditions.  Once the deposit has been received the booking is confirmed and a confirmation email and pro-forma invoice is sent.  Final payment is due 14 days prior to event unless otherwise arranged.  Cheques are not accepted.  A $3.90 credit card charge for all payments made by credit card every time your card is charged. 

 

INVOICES

Queens Cocktail Bar, Queens Event Space and our associated website www.champagnetowers.com.au  operate under the company Canic and Co Pty ltd, which you are invoiced from accordingly.  All services, event packages from these sites are invoiced from Canic and Co.

BOND

Dry hire of venue for product events, launches, photo shoots incur a $250 bond payable.  

EVENT DETAILS CONFIRMATION 

To ensure that we cater appropriately for correct numbers, menus and requirements, and beverage arrangements, must be discussed with the function coordinator no less than 21 days prior to the function start date.  Final numbers must be confirmed via email  no less than 14 days for the party unless otherwise indicated. The final balance is based on the final guaranteed quoted numbers.  Should numbers fall below the advertised minimum then the price increases and at time of final payment your invoice will be adjusted accordingly to compensate for the shortfall.  Should guests that have paid on the night not turn up, monies for these non attendees will not be refunded. We don't refund for no shows or last minute on the day cancellations. We only refund for non-attendees if your guest cancels prior to 28 days (see cancellation policy).  Late attendees are accepted in certain circumstances; however Queens must be notified no less than 72 hours to the function.  Payment arrangements for the late attendees must be made upon consultation with the venue coordinator at time of notification.  Any late attendees arriving at the event and payment has not been received, the result will be asked to leave.

 

EXPECTATION OF CLIENT AND GUESTS

It's unfortunate that this policy has to be written, but Queens does not tolerate abusive, bad manners, rudeness or intolerance to staff prior to or at any events whatsoever.  We definitely don't tolerate Bridezillas or Bridesmaidzillas, nor clients that refer to us as "the help".  We also don't tolerate consummation of drugs on premises of any kind.  At Queens it is our first and foremost priority to ensure the safety of our staff and our guests.  We only encourage smiles, laughing, good manners and politeness at all times. Should our staff be subject to any of the above the offending person will be asked to leave, and any objection the police will be notified.  No refunds will be permitted at all should this occur. Queens staff enforces RSA at all times and reserve the right to refuse to serve any person who is drinking to fast, drunk, disorderly, on drugs or objectionable or unreasonable.  It is the utmost responsibility of the client to ensure that their guests conduct themselves in an orderly manner at all times. We don't serve alcohol to minors so please don't ask us either.

LIABILITIES AND DAMAGES.

Clients and their guests or any other persons attending the event are financially responsible for any damage sustained in any part to the premises.  Queens Event Space and all employed staff assume no responsibility or liability for any damages to any property of the client, injury or harm caused during the function to the client and/or guests or attendees of the function, or through use of venue or its equipment, consummation of beverages or food supplied by Queens Event Space for the client and guests/attendees.  Queens Event Space will not accept responsibility for damage or loss of any items left on premise during, before or after the function.  The client 'indemnifies' Queens event Space, from and against all costs, claims, expenses and losses suffered or incurred by the client, guests or attendees to the function.  Public policy insurance is in place, we suggest you organize your own insurance for your guests if you feel the need to.

SECURITY

In some circumstances we will request security to be hired for some events.  To find out if this is required please discuss this with your event coordinator.

CANCELLATION & PANDEMIC POLICY

Standard Cancellation Policy - If you cancel your booking greater than 28 days (or on the 28th day) prior to the event, your event will be refunded LESS the deposit- no exceptions.  We refund within 28 days of cancellation directly back the same way it was paid.  All cancellations must be in writing via email. If you cancel your booking less than 27 days (including on the 27th day) prior to the event, then no monies will be refunded - no exceptions. We as all venues have overheads, bills, permanent staff wages etc to pay and when you cancel your event these bills still exist and have to be paid, and by cancelling your event we could have booked it with someone else.  When you pay your deposit/payment this signifies that you agree to our operational policies (including the cancellation policy) and the booking form terms and conditions. 

If you are cancelling your event because of a decline in attendance due to attendees having covid please note the standard cancellation policy applies. We do allow events to be moved to another date (postponed) should this be the circumstance. Please note also we do not refund for non-attendees no matter what the circumstance of them not attending, once final payment has been made.

If you are wanting to postpone or cancel at any time, YOU MUST complete the cancellation form HERE (as used for postponements).

 

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